Coit Booking Professional Agreement

Effective Date: November 10, 2026
Last Updated: November 10, 2026

This Professional Agreement ("Agreement") is a binding contract between you, the person who registers as a Professional, and Coit Booking LLC, a Wyoming limited liability company ("Coit," "we," or "us"). It governs your use of the Coit Booking mobile application, any Coit website, and related services (the "Platform") to offer and provide Services to Clients.

IMPORTANT NOTICE ABOUT DISPUTES (UNITED STATES PROFESSIONALS). Section 23 contains a binding arbitration agreement and a class and collective action waiver. You and Coit agree to resolve disputes through individual arbitration, not in court, and you waive the right to a jury trial and to participate in class or collective actions. Small claims court remains available. Section 23 does not apply to Professionals in the Dominican Republic (see Section 25).

By creating a Professional account, clicking "I agree" (or a similar button), or using the Platform as a Professional, you agree to this Agreement and to the Coit Terms of Service, Privacy Policy, Community Guidelines, Cancellation and Refund Policy, Dispute Resolution Policy, Fee Disclosure, and End User License Agreement (together, the "Coit Policies"), which are incorporated by reference. Where this Agreement and another Coit Policy conflict on a matter concerning Professionals, this Agreement controls. If you do not agree, do not register or use the Platform as a Professional.

1. Definitions

Capitalized terms used in this Agreement and not defined below have the meanings given in the Terms of Service, including Account, Appointment, Booking, Booking Fee, Cash Booking, Client, Completed, Deposit, No-Show, No-Show Fee, Payment Processor, Referral Commission, Referrer, Service, Service Price, Tip, User, and User Content. In addition:

1. "Amount Owed" means any amount you owe Coit under Section 13.

2. "Available Balance" means the part of your Service Balance or Referral Balance that you may withdraw under Section 8.

3. "Connected Account" means the Stripe Express account you open with the Payment Processor to receive payments through the Platform.

4. "Late Cancellation Fee" has the meaning given in the Terms of Service.

5. "No-Show Protection" means the optional setting described in Section 6.4, available only for card Bookings without a Deposit. The amount captured under No-Show Protection is the No-Show Fee defined in the Terms of Service.

6. "Pending Balance" means amounts credited to you that are not yet available to withdraw.

7. "Professional" or "you" means the individual who registers on the Platform to offer Services and accepts this Agreement.

8. "Referral Balance" means the balance of Referral Commissions you earn, kept separate from your Service Balance.

9. "Service Balance" means the balance of amounts you earn from Services, Deposits, No-Show Fees, Late Cancellation Fees, and Tips.

2. Your Independent Business

2.1 Independent business. You operate your own independent business. You are not an employee, agent (except as stated in Section 5), joint venturer, or partner of Coit, and nothing in this Agreement creates an employment relationship. You are not entitled to wages, benefits, workers' compensation, or unemployment insurance from Coit.

2.2 Coit does not pay you for your work. Coit does not pay you for Services. Clients pay you for Services. Coit's revenue is the Booking Fee that Clients pay for using the Platform. You pay Coit no subscription, commission, or percentage of your Service Prices.

2.3 You control your work. You alone decide: which Services you offer; your Service Prices, Deposits, cancellation terms, and No-Show settings; your availability and working hours; where you perform Services; the methods, tools, and products you use; and whether to accept or decline any Booking. Coit does not train, supervise, schedule, or evaluate how you perform Services, and does not require you to wear a uniform or use Coit's name or branding.

2.4 No exclusivity. You may offer your services through any other platform, channel, or business at any time, subject only to Section 11 for Clients you meet through the Platform.

2.5 Your expenses and obligations. You are responsible for all costs of operating your business, including tools, products, premises, travel, licenses, insurance, and taxes.

3. Eligibility and Your Account

3.1 Requirements. To register as a Professional you must: (a) be at least 18 years old; (b) be an individual offering Services in your own name or through your own business; (c) in the United States, offer beauty or grooming Services only (for example, barbering, cosmetology, hair styling, nail services, lash and brow services, makeup, or esthetics); and (d) complete identity verification and open a Connected Account with the Payment Processor before receiving payments.

3.2 One person per account. Each Professional account belongs to one individual, who personally performs the Services booked through it. You may not share your account, let another person perform Services booked under your account, or operate more than one Professional account. You are responsible for all activity under your account.

3.3 Accurate profile. Your profile, Services, Service Prices, availability, and settings must be accurate, current, and not misleading, and must describe Services you are qualified and legally permitted to perform. Your public profile shows your city and ZIP code; your street address is never shown. You authorize Coit to store the latitude and longitude of your business location so Clients can find you by distance, as described in the Privacy Policy.

3.4 Profile setup acknowledgments. During profile setup, the Platform will ask you to confirm in the app the rules in Sections 10.3, 12, and 13 about automatic completion, corrections, and Amounts Owed. That confirmation is part of this Agreement.

4. Licenses, Compliance, and Insurance

4.1 Licenses. You represent and warrant that you hold, and will keep current, every license, permit, registration, and certification that the law requires for the Services you offer, in every place you perform them, including any license issued by the Texas Department of Licensing and Regulation or the equivalent agency of your state. Coit does not verify licenses. You must stop offering any Service immediately if your license for it expires, is suspended, or is revoked, and must tell Coit.

4.2 Compliance with law. You are solely responsible for complying with all laws that apply to your business and Services, including licensing, health, sanitation, and safety rules, rules on Services for minors, consumer protection, anti-discrimination, and tax laws.

4.3 Prohibited services. You may not offer through the Platform any Service that legally requires a medical license or the supervision of a licensed medical provider (such as injections, fillers, prescription treatments, or medical-grade laser or chemical procedures), any sexual or adult service, or any Service prohibited by the Community Guidelines or by law.

4.4 Insurance. Coit strongly recommends that you carry professional and general liability insurance appropriate to your Services. Coit does not provide insurance for you or your Clients, and Coit's insurance, if any, does not cover your Services.

5. Payments Through Stripe and Coit's Role as Your Collection Agent

5.1 Connected Account. To receive payments you must open a Connected Account with the Payment Processor (Stripe) and accept the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe verifies your identity and collects your tax information directly. Coit does not receive or store your Social Security Number, Employer Identification Number, or identity documents. You authorize Coit to share with Stripe, and to receive from Stripe, the information needed to run your Connected Account, and you agree that Coit may set your Connected Account's payout schedule to manual so that withdrawals happen only through the Platform under Section 8.

5.2 Appointment of Coit as limited payment collection agent. You appoint Coit as your limited agent for the sole purpose of accepting payments from Clients on your behalf for your Services, including Service Prices, Deposits, No-Show Fees, Late Cancellation Fees, and Tips. You agree that:

1. a Client's payment to Coit, through the Payment Processor, fully satisfies the Client's obligation to pay you for that amount, even if Coit or the Payment Processor fails to remit it to you, and you will not seek that amount from the Client;

2. you hold Coit out to the public as authorized to accept payments for your Services on your behalf, and you authorize Coit to identify itself that way in the Platform, at checkout, and in its policies; and

3. Coit's agency is limited to collecting payments and does not authorize Coit to act for you in any other matter.

Coit collects the Booking Fee for itself, not as your agent. The Booking Fee is never part of your earnings.

5.3 Statement descriptor. Charges to Clients may appear on their card statements with your business name and a Booking reference. Your business name must be accurate and must not imitate another business.

6. Your Prices and Settings

6.1 Service Prices. You set your Service Prices. The Client pays your Service Price plus Coit's Booking Fee, shown as separate line items at checkout. You may not increase the Service Price of a confirmed Booking through the Platform.

6.2 Payment processing fees. You bear the Payment Processor's processing fee on every amount paid to you, including Service Prices, Deposits, No-Show Fees, Late Cancellation Fees, and Tips. For example, on a US$50 Service the Client pays US$52.99, the Payment Processor's fee on that charge (approximately US$1.84 at current rates) is deducted from your share, and you receive approximately US$48.16. Coit receives the full Booking Fee. The actual fee depends on the Payment Processor's rates at the time of the charge, which Coit does not control.

6.3 Deposits and cancellation terms. You may choose whether to require a Deposit. If you do, you set it as an amount or a percentage of the Service Price within the limits the Platform allows (currently 10% to 50% of the Service Price, with a US$5 minimum and a US$50 maximum), and you choose: (a) whether the Deposit is refundable; (b) the refund window, in hours counted from when the Deposit is paid (default 24 hours); and (c) an optional Late Cancellation Fee, as a percentage of the Service Price, which is taken only from the Deposit already paid and can never exceed it. Without a Deposit there is no Late Cancellation Fee. Your settings in effect when a Client books are shown to the Client at checkout and apply to that Booking.

6.4 No-shows and No-Show Protection. If a Client paid a Deposit and you mark the Client as a No-Show, you keep the Deposit; there is no separate No-Show Fee. For card Bookings without a Deposit, you may turn on No-Show Protection and set the portion of the Service Price (up to 100%) that is captured from the Client's authorization hold if you mark the Client as a No-Show. No-Show Protection is shown to the Client at checkout and does not apply to Cash Bookings. Without a Deposit or No-Show Protection, you receive nothing for a No-Show.

6.5 Cash Bookings. You may accept Cash Bookings. The Client pays Coit's Booking Fee, and any Deposit, by card at Booking, and pays the rest of the Service Price to you in cash at the Appointment. Coit does not collect, hold, or guarantee cash payments and has no responsibility for them.

6.6 Tips. Clients may add a Tip only at checkout. Tips belong to you, less the Payment Processor's fee on them, and the Platform shows you that deduction. If a Booking is cancelled by anyone or ends in a No-Show, the Tip is refunded to the Client in full.

6.7 Services added at the Appointment. Adding or changing Services during an Appointment is not processed through the Platform. Any difference is agreed and paid directly between you and the Client.

7. When Your Earnings Become Available

Amounts paid to you are credited to your Service Balance, first as Pending Balance and then as Available Balance, as follows:

An amount under review because of a Client report, a dispute, or a chargeback stays pending until the review ends.

8. Withdrawals

8.1 How to withdraw. You may withdraw your Available Balance to the bank account linked to your Connected Account from within the Platform. Each withdrawal must be at least US$5.00, and you may make one withdrawal per day from your Service Balance. Coit pays the Payment Processor's payout cost. Bank processing times are set by your bank and the Payment Processor.

8.2 Offsets. Coit may deduct from your Available Balance and Pending Balance any Amount Owed under Section 13 before you withdraw.

8.3 Holds. Coit may delay a withdrawal, or keep part of your balance as Pending Balance, if Coit reasonably believes it is needed to cover a refund, report, dispute, chargeback, or Amount Owed that is open or reasonably expected, or if the Payment Processor or the law requires it. Coit will release the amount once the reason ends, and in any case within 120 days unless a dispute or legal requirement is still open.

9. Taxes

You are solely responsible for determining, collecting, reporting, and paying all taxes on your Services and earnings, including income and self-employment taxes and any sales or service taxes that apply to your Services. The Payment Processor issues IRS Forms 1099 where required, using the information you give it. Coit does not provide tax advice.

10. Your Bookings

10.1 Honoring Bookings. When you accept a Booking, you agree to perform the Service at the agreed time and place, for the Service Price shown at checkout, under the settings that applied when the Client booked.

10.2 If you cancel a Booking. You may cancel a Booking through the Platform, and you must give a reason when you do. When you cancel:

1. the Client receives a full refund of everything paid for that Booking, including Coit's Booking Fee and any Deposit and Tip;

2. you bear the Payment Processor's fees that are not returned on that refund, which are deducted from your balance or become an Amount Owed under Section 13; and

3. the cancellation counts toward your cancellation record. After 3 cancellations by you within any 30-day period, Coit will send you a warning. After 5 cancellations by you within any 30-day period, Coit may suspend your account under Section 18, subject to your right to appeal.

Cancellations caused by a Client's request made through the Platform, by the Platform's automatic cancellation for a failed payment, or by events beyond your reasonable control that you document to Coit do not count toward your record.

10.3 Marking each Booking; automatic completion. You must mark each Booking in the Platform as Completed or as a No-Show promptly after its scheduled time. If you do not, the Platform marks the Booking as Completed automatically two hours after its scheduled end time, in your time zone, and captures the amounts owed for it. The Client is then notified and may report within 24 hours that the Appointment did not take place. During that time the amount stays in your Pending Balance (Section 7).

10.4 Corrections. While the amount for an automatically completed Booking is still pending, you may correct it to a No-Show through the Platform. When a correction or an upheld Client report changes what should have been charged, the difference between the Payment Processor's fees on what was captured and on what should have been captured is the "correction cost." For your first correction incident, Coit absorbs the correction cost. From your second incident on, Coit absorbs up to US$1.50 per incident and the rest is deducted from your balance or becomes an Amount Owed. Coit keeps a count of incidents for each Professional and may review repeated incidents for fraud. After the amount is no longer pending, corrections can only be requested through support.

10.5 No-Shows. Only you can mark a Client as a No-Show, and only when the Client did not attend. Marking a No-Show for a Client who attended, or marking a Booking Completed when the Service did not take place, is fraud and a material breach of this Agreement.

10.6 Closing your account. You may stop using the Platform at any time, but you cannot delete your account while you have Bookings that are pending or confirmed. You must first cancel those Bookings under Section 10.2 or complete them. If you stop providing Services without cancelling, the Platform will continue to process your Bookings under Section 10.3, affected Clients may report them, and Section 12 applies. Any Available Balance remains yours to withdraw, subject to Sections 8.3 and 13, and any Amount Owed remains payable.

11. Bookings Must Stay on the Platform

11.1 Non-circumvention. For 12 months after a Client's first Booking with you through the Platform, you may not ask, encourage, or arrange for that Client to book or pay for your Services outside the Platform for the purpose of avoiding the Booking Fee, and you may not use the in-app chat to share contact information for that purpose.

11.2 What is not a breach. The following do not breach Section 11.1: (a) Cash Bookings made through the Platform; (b) payment outside the Platform for Services added at the Appointment under Section 6.7; (c) Clients you served before you joined the Platform, or who find you independently without the Platform; and (d) a Client's own unsolicited decision to contact you outside the Platform.

11.3 Remedy. If Coit reasonably determines that you breached Section 11.1, Coit may warn you, suspend your account, or terminate this Agreement under Section 18, subject to your right to appeal.

12. Refunds, Client Reports, and Chargebacks

12.1 Client cancellations. Client cancellations are handled under your settings and the Cancellation and Refund Policy. When a Client cancels within your refund window and a Deposit is refunded, Coit, not you, bears the Payment Processor's fee that is not returned on that refund. If you choose to refund a Deposit voluntarily when your settings did not require it, you bear that fee.

12.2 Service quality. The Platform does not process refunds for the quality or result of a Service. Disagreements about quality are between you and the Client, and you must handle them in good faith and in compliance with the law.

12.3 Client reports on automatic completions. When a Client reports that an automatically completed Appointment did not take place, Coit reviews the report, may ask you and the Client for information, and decides within five business days. You must answer Coit's requests for information within the time Coit gives you. If Coit upholds the report while the amount is still pending, the Client receives a full refund, the amount is reversed from your Pending Balance, and Section 10.4 applies to the processing fees. If Coit does not decide within five business days, the amount is released to you; if Coit later upholds the report, Coit refunds the Client itself and you do not owe that refund.

12.4 Chargebacks. If a Client disputes a charge with the card issuer:

1. you must give Coit the evidence it requests about the Booking within three business days of the request;

2. Coit pays the Payment Processor's dispute fees (currently US$15 when the dispute is opened, plus US$15 more if the dispute is contested, which the Payment Processor returns if the dispute is won);

3. Coit determines, based on Booking records, status history, chat messages, and the evidence provided, whether the dispute resulted from your fault (for example, a Service not performed, a false Completed or No-Show mark, a misrepresentation, or a breach of this Agreement), and records that determination;

4. if the dispute resulted from your fault, the dispute fees not returned and any amount reversed to the Client become an Amount Owed; and

5. if the Service was genuinely provided as booked and the dispute is lost anyway, Coit absorbs the reversed amount and the dispute fees, and you owe nothing.

You may appeal a fault determination under Section 18.4.

13. Amounts Owed and Authorization to Charge Your Card

13.1 What you may owe. An "Amount Owed" is any of the following that cannot be covered from your balances: (a) processing fees you bear on refunds you cause (Section 10.2 and Section 12.1); (b) your share of correction costs (Section 10.4); (c) dispute fees and reversed amounts for disputes resulting from your fault (Section 12.4); and (d) any other amount this Agreement expressly makes your responsibility.

13.2 Card on file. You must keep a valid payment card on file in the Platform, separate from your Connected Account. The Platform shows the card's brand and last four digits and shows your running Amount Owed in your wallet at all times.

13.3 Order of collection. Coit first deducts an Amount Owed from your Pending Balance and Available Balance. Any remainder is collected from your card on file under Section 13.4.

13.4 Authorization. You authorize Coit to charge your card on file, without further action by you, for your outstanding Amount Owed, when any of these events occurs:

1. your Amount Owed reaches US$10.00;

2. 30 days have passed since the oldest unpaid amount arose, if your Amount Owed is at least US$2.00; or

3. a dispute resulting from your fault is lost, with no minimum amount.

Each charge includes the Payment Processor's fee on that charge, so that Coit receives the full Amount Owed (for example, an Amount Owed of US$10.20 is charged as approximately US$10.81). No charge will exceed your Amount Owed plus that fee. Coit sends you a receipt for each charge. This authorization begins when you accept this Agreement and continues until every Amount Owed is paid, including after this Agreement ends. Coit will notify you of any change to these terms under Section 22, and a change will not apply to Amounts Owed that arose before it.

13.5 If a charge fails. If a charge fails, Coit may retry it up to three times. If all attempts fail, withdrawals from your account are blocked until the Amount Owed is paid, and you may pay it at any time by updating your card. Coit may also suspend your account under Section 18 and pursue any lawful means of collection.

13.6 Adjustments. Coit may reduce or waive an Amount Owed at its discretion. Coit corrects any amount charged in error.

14. Referral Program for Professionals

14.1 How it works. You may invite other beauty or grooming professionals to join the Platform using your referral link or code. When a professional registers with your code, completes onboarding, and becomes a Professional (a "Referred Professional"), you become that Referred Professional's Referrer.

14.2 Commission. For each Booking of a Referred Professional that is paid by card and reaches Completed status, Coit pays you a Referral Commission of US$1.50. The commission:

1. is paid by Coit out of Coit's own Booking Fee, and never reduces the Referred Professional's earnings or increases what the Client pays;

2. continues for every eligible Booking for as long as both you and the Referred Professional have active accounts and the Referral Program is in effect, with no requirement that you perform Services yourself; and

3. is not earned on a Booking that is cancelled, ends in a No-Show, is refunded, or is reversed, on a Cash Booking, or on a Tip.

14.3 Holds and withdrawals. Each Referral Commission is held as Pending Balance for 7 days after the Booking is Completed, then becomes Available Balance in your Referral Balance. You may make your first withdrawal from your Referral Balance no earlier than 14 days after you registered on the Platform. Withdrawals from your Referral Balance must be at least US$5.00 and are paid to your Connected Account.

14.4 Reversals. If a Booking is refunded or charged back after its Referral Commission was credited or paid, Coit absorbs that amount and you do not owe it back, except in cases of fraud or abuse under Section 14.5.

14.5 Fraud and abuse. You may not refer yourself, create or use fake or duplicate accounts, arrange Bookings that are not genuine, pay or offer incentives to induce sign-ups or Bookings, or otherwise manipulate the Referral Program. If Coit reasonably determines that you have done so, Coit may withhold, reverse, or cancel the related Referral Commissions, recover any already paid as an Amount Owed, and suspend or terminate your account. If your account is terminated for fraud or abuse of the Referral Program, any unpaid Referral Balance is forfeited. Before forfeiting a balance, Coit will tell you the reason in writing, and you may appeal under Section 18.4; the forfeiture becomes final only if you do not appeal in time or Coit upholds its decision. A suspension for reasons unrelated to the Referral Program does not forfeit Referral Commissions earned from genuine referrals.

14.6 How you promote. Coit does not promise or guarantee any amount of Referral Commissions; earnings depend entirely on whether Referred Professionals join and complete Bookings. When you promote your referral link, you must not state or imply guaranteed or typical earnings, must not make false or misleading statements about Coit, and must clearly disclose that you may earn a commission from referrals.

14.7 Taxes. Referral Commissions may be taxable income to you. Section 9 applies.

14.8 Changes. Coit may modify, suspend, or end the Referral Program, including the commission amount and conditions, by giving at least 30 days' notice in the app or by email. Changes apply only to Bookings Completed after the change takes effect. Commissions earned before then are paid under the rules in effect when they were earned, subject to Section 14.5.

15. Client Information

15.1 What you receive. For each Booking you receive the Client's name, the Booking details, and the messages the Client sends you in the in-app chat. You do not receive the Client's phone number, email address, or payment information.

15.2 How you may use it. You may use Client information only to provide the booked Service and to communicate with the Client about that Booking. You may not sell or share it, use it for marketing without the Client's separate consent, copy it into other systems except as needed to perform the Service, or keep it longer than needed for that purpose and for your legal obligations. You must protect it with reasonable care and tell Coit promptly at privacy@coitbooking.com if you learn it was accessed without authorization.

15.3 Health information. If a Client tells you in the chat about an allergy, sensitivity, or condition, you may use it only to perform the Service safely. When Coit notifies you that a Client asked to delete that information, you must delete any copy you kept outside the Platform, as described in the Consumer Health Data Privacy Notice.

15.4 Photos of Clients. You may post a photo that shows a Client, including before-and-after photos, only with that Client's consent, and you must remove it if the Client withdraws consent. You may not post photos of minors.

16. Your Content and Coit's Marketing License

16.1 Ownership. You keep ownership of your profile content, business name, logos, and portfolio photos (your "Professional Content"). You represent that you have all rights needed to post it and that it does not infringe anyone's rights.

16.2 License to operate the Platform. You grant Coit a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and transmit your Professional Content to operate and provide the Platform.

16.3 Marketing license. You also grant Coit a non-exclusive, worldwide, royalty-free, sublicensable (to Coit's service providers and advertising platforms) license to use your name, business name, profile, and portfolio photos in Coit's own marketing and advertising, including on Coit's website, social media accounts, and advertisements, to promote you and the Platform. This marketing license: (a) does not allow Coit to state or imply that you endorse Coit beyond your use of the Platform, or to attribute to you statements you did not make; (b) does not include photos that show a Client's face, unless the Client consented to that use; and (c) ends for new uses 30 days after you ask Coit to stop at support@coitbooking.com or after your account closes, although Coit is not required to remove content already published before then.

17. Your Conduct

You must follow the Community Guidelines and must not: discriminate against any Client on the basis of a characteristic protected by law; harass, threaten, or behave inappropriately toward any User; request or accept any sexual service; misrepresent your identity, qualifications, licenses, prices, or Services; manipulate Bookings, statuses, payments, or the Referral Program; interfere with, scrape, or reverse engineer the Platform; or use the Platform for any unlawful purpose.

18. Suspension, Termination, and Appeals

18.1 By you. You may end this Agreement at any time by closing your account, subject to Section 10.6.

18.2 By Coit. Coit may warn you, restrict features, suspend your account, or terminate this Agreement if Coit reasonably believes that you: breached this Agreement or the Coit Policies; reached the cancellation threshold in Section 10.2; engaged in fraud, a false Completed or No-Show mark, or abuse of the Referral Program; lack a required license; created a risk to the safety of any person; or exposed Coit to legal liability. Coit may also act if required by law or by the Payment Processor, or end this Agreement for convenience with 30 days' notice. Where practicable and lawful, Coit will tell you the reason.

18.3 During a suspension. While suspended, you cannot receive new Bookings. Coit may cancel your upcoming Bookings, with a full refund to the affected Clients. A suspension lasts until Coit completes its review or decides your appeal; Coit may then reinstate your account, continue the suspension, or terminate this Agreement.

18.4 Appeals. You may appeal a warning, suspension, termination, chargeback fault determination, or forfeiture within 30 days by writing to support@coitbooking.com with the subject line "Professional Appeal" and any information you want Coit to consider. Coit will respond within 30 days. Coit's decision on the appeal is final for purposes of the Platform, but it does not limit your rights under Section 23.

18.5 Effect of termination. When this Agreement ends: you cannot use the Platform as a Professional; your upcoming Bookings are cancelled with a full refund to Clients; your Available Balance is paid to you, subject to Sections 8.3, 13, and 14.5; and every Amount Owed remains payable. Sections 5.2 (as to payments already collected), 8.3, 9, 12 through 16, and 18 through 26 survive.

19. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, COIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COIT DOES NOT GUARANTEE ANY NUMBER OF BOOKINGS, ANY LEVEL OF EARNINGS OR REFERRAL COMMISSIONS, THAT CLIENTS WILL ATTEND OR PAY, OR THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

20. Limitation of Liability

20.1 TO THE FULLEST EXTENT PERMITTED BY LAW, COIT AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BOOKINGS, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM.

20.2 TO THE FULLEST EXTENT PERMITTED BY LAW, COIT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM IS LIMITED TO THE GREATER OF (A) US$500, OR (B) THE AMOUNTS THAT COIT OWES YOU UNDER THIS AGREEMENT AND HAS NOT PAID AT THE TIME THE CLAIM ARISES.

20.3 What is not limited. Sections 20.1 and 20.2 never limit your right to receive balances that are due to you, and do not limit Coit's liability for its own gross negligence, willful misconduct, or fraud, or any liability that cannot be limited under applicable law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Coit and its members, managers, employees, contractors, and agents from all third-party claims, losses, damages, fines, penalties, and reasonable costs (including reasonable attorneys' fees) arising from: (a) the Services you perform or fail to perform, including any injury, illness, or property damage; (b) your breach of this Agreement or the Coit Policies; (c) your violation of any law, including licensing, health, tax, and anti-discrimination laws; (d) your Professional Content; (e) your handling of Client information; or (f) any claim that you are an employee of Coit. This Section does not require you to indemnify Coit for Coit's own negligence or misconduct. Coit will notify you of any claim and may participate in its defense with counsel of its choice.

22. Changes to This Agreement

Coit will give at least 30 days' notice, in the app or by email, before a material change to this Agreement takes effect. If you continue to use the Platform as a Professional after that, you accept the change; if you do not agree, you may close your account under Section 10.6. A change does not apply to Bookings confirmed before it takes effect. A change to Section 23 does not apply to any dispute of which Coit had actual notice before the change takes effect.

23. Dispute Resolution and Binding Arbitration (United States)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO A JURY TRIAL. This Section applies to Professionals in the United States.

23.1 Business agreement. You enter into this Agreement as an independent business, not as a consumer.

23.2 Agreement to arbitrate. Except as stated in Section 23.3, any dispute, claim, or controversy between you and Coit arising out of or relating to this Agreement, the Coit Policies, the Platform, any Booking, payment, balance, Amount Owed, or Referral Commission, or your relationship with Coit, including any claim that you are or were an employee of Coit, and including disputes about the scope or validity of this Section except as stated in Section 23.7 (a "Dispute"), will be resolved by binding individual arbitration.

23.3 Exceptions. Either party may bring an individual claim in small claims court if it qualifies and stays there, and either party may seek an injunction in court to stop infringement or misuse of intellectual property or misuse of the Platform.

23.4 Informal resolution first. Before starting arbitration, the party with the Dispute must send the other a written notice describing it and the relief requested, personally signed by the party making the claim. Notices to Coit go to legal@coitbooking.com and to Coit Booking LLC, 30 N Gould St, Ste N, Sheridan, WY 82801. For 60 days after the notice is received, the parties will try in good faith to resolve the Dispute. Statutes of limitations are tolled during this period.

23.5 Rules, arbitrator, and hearing. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, and, where applicable, its Mass Arbitration Supplementary Rules, as in effect when the arbitration starts, before a single arbitrator. Any hearing will take place by video conference unless the arbitrator decides an in-person hearing is needed, in which case it will take place in the county where you primarily perform Services. The arbitrator may award any individual relief available in court, only to the individual party seeking it.

23.6 Fees. Each party pays its own attorneys' fees, unless the arbitrator awards fees under applicable law or this Agreement. AAA filing, administrative, and arbitrator fees are paid as the AAA rules provide. If you show that you cannot afford your share of the initial filing fee, Coit will advance it, and the arbitrator may decide in the award how all AAA fees are finally allocated.

23.7 Delegation. The arbitrator decides all issues about the interpretation, applicability, enforceability, or formation of this Section 23, except that a court decides whether Section 23.8 is valid, enforceable, or has been breached.

23.8 CLASS, COLLECTIVE, AND REPRESENTATIVE ACTION WAIVER. YOU AND COIT EACH AGREE THAT ANY DISPUTE WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, IN ARBITRATION OR IN COURT. YOU AND COIT EACH WAIVE THE RIGHT TO A JURY TRIAL. If 25 or more similar demands are filed by or with the help of the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules apply, and each claimant keeps the right to an individual arbitration with notice and an opportunity to be heard on that claimant's own claim.

23.9 Severability. If Section 23.8 is found unenforceable as to any claim, that claim (and only that claim) will be decided in court, after all individual claims are arbitrated, and class arbitration is never permitted. Otherwise, any unenforceable part of this Section is severed and the rest remains in effect.

23.10 Federal Arbitration Act. This Section involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. It survives the end of this Agreement.

24. Governing Law and Venue

This Agreement and any Dispute are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules, and, as to Section 23, by the Federal Arbitration Act. For any Dispute not subject to arbitration, you and Coit agree to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, except that either party may use small claims court where you primarily perform Services.

25. Professionals in the Dominican Republic

25.1 Scope. This Section applies to Professionals located in the Dominican Republic ("DR Professionals") and controls over any other Section for them. The Spanish-language version of this Agreement prepared for the Dominican Republic is the governing version for DR Professionals.

25.2 Scheduling only. For DR Professionals, the Platform currently offers scheduling features only. DR Professionals may offer any lawful service that can be booked by appointment and is not prohibited by Section 4.3 or the Community Guidelines, and must hold any license the law of the Dominican Republic requires for it. Coit charges DR Professionals and their clients nothing, processes no payments between them, and pays no Referral Commissions in the Dominican Republic. Sections 5 through 9, 10.2(1) and (2), 10.4, 11, 12, 13, and 14 do not apply to DR Professionals. Payment for services is arranged directly between DR Professionals and their clients, and Coit is not a party to it.

25.3 Future paid features. If Coit introduces subscriptions, payments, or other paid features in the Dominican Republic, Coit will publish updated terms and obtain each DR Professional's acceptance before any charge or payment feature applies. Identity verification with the cédula de identidad y electoral will be requested only at that time, as described in the Privacy Policy.

25.4 Disputes. Sections 23 and 24 do not apply to DR Professionals. Disputes between a DR Professional and Coit are governed by the laws of the Dominican Republic and may be brought before the competent courts of the Dominican Republic.

26. General Provisions

26.1 Entire agreement. This Agreement and the Coit Policies are the entire agreement between you and Coit about your use of the Platform as a Professional.

26.2 Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest remains in effect, subject to Section 23.9.

26.3 Assignment. You may not assign this Agreement without Coit's written consent. Coit may assign it in connection with a merger, acquisition, sale of assets, or by operation of law, with notice to you.

26.4 No waiver; force majeure. Coit's failure to enforce a provision is not a waiver. Coit is not liable for delays or failures caused by events beyond its reasonable control, including outages of the Payment Processor, hosting providers, or app stores.

26.5 Electronic acceptance and notices. Your electronic acceptance of this Agreement has the same effect as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act and applicable state law. Coit may send notices to the email on your account or through the app. Legal notices to Coit go to legal@coitbooking.com and to the address in Section 27.

26.6 Language. For Professionals in the United States, this Agreement is provided in English, and the English version governs, even if the app is displayed in another language. Any translation Coit may provide is for convenience only and does not control. If you have a question about this Agreement, contact support@coitbooking.com before accepting it. For DR Professionals, Section 25.1 applies.

26.7 No third-party beneficiaries. Except as stated in Sections 5.2 and 21, this Agreement creates no rights for any third party.

27. Contact

Coit Booking LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Support and appeals: support@coitbooking.com
Legal notices: legal@coitbooking.com
Privacy: privacy@coitbooking.com