Coit Booking Terms of Service (Clients)

Effective Date: November 10, 2026
Last Updated: November 10, 2026

These Terms of Service ("Terms") are a binding agreement between you and Coit Booking LLC, a Wyoming limited liability company ("Coit," "we," "us," or "our"). They govern your use of the Coit Booking mobile application, any Coit website, and related services (together, the "Platform") as a Client.

IMPORTANT NOTICE ABOUT DISPUTES (UNITED STATES USERS). Section 22 contains a binding arbitration agreement and a class action waiver. Unless you opt out within 30 days as described in Section 22.11, you and Coit agree to resolve most disputes through individual arbitration, not in court, and you waive the right to a jury trial and to participate in class actions. Small claims court remains available. Section 22 does not apply to Users in the Dominican Republic (see Section 24).

By creating an Account, clicking "I agree" (or a similar button), or using the Platform, you confirm that you have read, understood, and agree to these Terms, the Privacy Policy, the Cancellation and Refund Policy, the Dispute Resolution Policy, the Community Guidelines, the Fee Disclosure, and, for the mobile application, the End User License Agreement (together, the "Coit Policies"), each of which is incorporated by reference. If you do not agree, do not use the Platform.

If you are a beauty or grooming professional offering services through the Platform, the Professional Agreement governs your use of the Platform as a Professional, in addition to these Terms where they apply.

1. Definitions

Capitalized terms have the meanings below. These definitions have the same meaning in every Coit Policy.

"Account" means the account a User creates to access the Platform.
"Appointment" means the date, time, and location at which a Professional is scheduled to perform a Service for a Client under a Booking.
"Booking" means a reservation of a Service made by a Client with a Professional through the Platform.
"Booking Fee" means the fixed fee of US$2.99 per Booking that Coit charges the Client for use of the Platform, as described in Section 6 and the Fee Disclosure. The Booking Fee is Coit's fee. It is not part of the Service Price and is not paid to the Professional.
"Cash Booking" means a Booking for which the Client pays the Service Price directly to the Professional outside the Platform.
"Client" means a User who requests, books, or pays for a Service through the Platform.
"Completed" means the status of a Booking whose Appointment the Professional has marked as completed in the Platform, or that the Platform has marked as completed automatically under Section 8.
"Deposit" means an optional advance payment toward the Service Price that a Professional may require at the time of Booking, in an amount, on refund terms, and within a refund window that the Professional sets.
"No-Show" means the Client's failure to attend an Appointment, as marked in the Platform by the Professional. Only the Professional can mark a No-Show.
"No-Show Fee" means an optional amount that a Professional who does not require a Deposit may set for card Bookings, and that is captured from the authorization hold described in Section 6.4 if the Client is marked as a No-Show. When a Deposit applies, the Deposit takes the place of a No-Show Fee.
"Payment Processor" means Stripe, Inc. and its affiliates, or any successor payment service provider Coit designates.
"Professional" means an independent beauty or grooming service provider (for example, a barber, cosmetologist, hair stylist, nail technician, lash artist, makeup artist, or esthetician) who offers Services through the Platform under the Professional Agreement. Professionals are not employees, agents (except as stated in Section 6.2), or representatives of Coit.
"Referral Commission" means the amount Coit pays to an eligible Referrer under Section 10 and the Referral Program terms.
"Referrer" means a User who invites a Professional to join the Platform through the Referral Program.
"Service" means the beauty or grooming service a Professional offers and performs. Services are provided by Professionals, not by Coit.
"Service Price" means the price the Professional sets for a Service, excluding the Booking Fee.
"Tip" means an optional gratuity a Client chooses at checkout to pay to a Professional through the Platform.
"User" means any person who accesses or uses the Platform, including Clients and Professionals.
"User Content" means any content a User submits through the Platform, including messages, photos, and profile information.

Headings are for convenience only. "Including" means "including without limitation."

2. Coit's Role

2.1 Coit is a technology platform. Coit provides software that lets Clients find, book, and pay Professionals. Coit does not provide beauty, grooming, or any other Services, does not employ Professionals, and does not supervise, direct, or control how Professionals perform Services.

2.2 The Service contract is between you and the Professional. When you make a Booking, you enter into a contract directly with the Professional for the Service. Coit is not a party to that contract, except for Coit's limited role as the Professional's payment collection agent under Section 6.2.

2.3 Professional information. Professionals create their own profiles, set their own Service Prices, availability, Deposit, No-Show Fee, and cancellation terms, and decide whether they offer Services at their own location, at the Client's location, or elsewhere. Professionals represent to Coit that they hold any license, permit, or certification required by law for the Services they offer. Coit does not independently verify licenses, qualifications, insurance, experience, or background. Identity verification of Professionals is performed only by the Payment Processor for payment purposes, and does not mean Coit endorses or vouches for any Professional. You are responsible for deciding whether a Professional is suitable for you, including by checking the Professional's license with the relevant state licensing authority (in Texas, the Texas Department of Licensing and Regulation).

2.4 No endorsement. Search results, rankings, badges, and similar features reflect User input and automated processes. They are not Coit's endorsement of any Professional or Service.

3. Eligibility

3.1 Age. You must be at least 18 years old to create an Account or use the Platform. By using the Platform, you represent that you are at least 18.

3.2 Location. The paid features of the Platform described in these Terms are available only to Users in the United States. Users in the Dominican Republic are governed by Section 24.

3.3 Legal capacity. You represent that you are legally able to enter into a binding contract and are not barred from using the Platform under any applicable law, and that you have not been previously removed from the Platform by Coit.

3.4 Bookings for minors. A Client who is at least 18 may make a Booking for a Service to be provided to a minor (for example, a child's haircut) only if the Client is the minor's parent or legal guardian or has the parent's or guardian's authorization. In that case: (a) the Client is the party to the Booking and is responsible for all payments, conduct, and obligations under these Terms; (b) the Client represents that the Client has authority to consent to the Service on the minor's behalf; (c) the Client or another authorized adult must accompany the minor at the Appointment unless the Professional agrees otherwise in advance and the law permits it; and (d) the Client must not enter the minor's personal information or photos into the Platform. Professionals may decline any Booking for a minor. Each Professional is solely responsible for complying with any law that restricts or conditions specific Services for minors.

4. Accounts

4.1 Accurate information. You agree to provide accurate, current, and complete information when you create your Account and to keep it updated.

4.2 Security. You are responsible for keeping your login credentials confidential and for all activity under your Account. Notify Coit immediately at support@coitbooking.com if you suspect unauthorized use.

4.3 One Account per person. You may not create more than one Client Account, create an Account for another person without authorization, or transfer your Account to anyone else.

4.4 Account deletion. You may delete your Account at any time from within the app or through the web link listed in the Privacy Policy. Deleting your Account does not cancel amounts already owed, does not end obligations arising before deletion, and is subject to the data retention described in the Privacy Policy.

5. Bookings

5.1 Making a Booking. A Booking is confirmed when the Platform shows it as confirmed. Before you confirm, the checkout screen shows, as separate line items, the Service Price, the Booking Fee, any Deposit, the total, and the Professional's Deposit refund terms, No-Show Fee, and cancellation terms that apply to that Booking. By confirming, you agree to pay those amounts as described in Section 6 and to the Professional's terms shown at checkout.

5.2 Price lock. The Service Price and fees shown at confirmation apply to that Booking. A Professional may not increase the Service Price of a confirmed Booking through the Platform.

5.3 Services added at the Appointment. If you and the Professional agree at the Appointment to add or change Services, that change is not processed through the Platform. Any additional amount is agreed and paid directly between you and the Professional, and Coit has no responsibility for it.

5.4 Location and safety. Appointments may take place at the Professional's location, at your location, or elsewhere, as the Professional offers. You are responsible for your own safety and for providing a safe environment when a Service is performed at your location. See the Community Guidelines.

5.5 Health information. Coit does not ask for health information. If a Service could be affected by an allergy, sensitivity, skin condition, or other health matter, it is your responsibility to tell the Professional directly before the Service. Coit is not responsible for any reaction or injury resulting from a Service.

6. Payments and Fees

6.1 Booking Fee. For each Booking, Coit charges the Client a fixed Booking Fee of US$2.99 for use of the Platform. The Booking Fee is charged: (a) for a card Booking without a Deposit, only when the Booking is Completed or you are marked as a No-Show, and never if you cancel; (b) for a card Booking with a Deposit, at the time of Booking, together with the Deposit; and (c) for a Cash Booking, at the time of Booking, together with any Deposit. Once charged, the Booking Fee is non-refundable, except that Coit refunds it, together with all other amounts you paid for the Booking, if the Professional cancels the Booking (Section 7.3) or if Coit confirms under Section 8.2 that the Appointment did not take place. All amounts are in U.S. dollars.

6.2 Coit as the Professional's limited payment collection agent. Each Professional appoints Coit, under a written agreement, as its limited agent solely to accept payments from Clients for the Professional's Services. You agree that your payment of the Service Price, Deposit, No-Show Fee, or Tip to Coit, through the Payment Processor, fully satisfies your obligation to pay the Professional for that amount, and that if Coit or the Payment Processor fails to remit any amount to the Professional, the Professional may not seek that amount from you. Coit's agency is limited to collecting payments; Coit is not the Professional's agent for any other purpose. Coit collects the Booking Fee on its own behalf, not as an agent.

6.3 Payment Processor. Payments are processed by the Payment Processor. Coit does not store full payment card numbers. By making a payment, you also agree to the Payment Processor's applicable terms and privacy policy. Coit is not responsible for the Payment Processor's errors or outages.

6.4 How and when you are charged. When you make a Booking with a payment card, the Payment Processor saves your card for that Booking. Then:

Card Bookings without a Deposit: nothing is charged at Booking. One hundred twenty (120) hours before the start of the Appointment, Coit places an authorization hold on your card for the Service Price, the Booking Fee, and any Tip you selected. If you book less than 120 hours before the start, that authorization is made at checkout, while you are present. After the Appointment, Coit captures the amount owed under these Terms, which may be less than the amount authorized, and releases the rest.
Card Bookings with a Deposit: the Deposit and the Booking Fee are charged at Booking. One hundred twenty (120) hours before the start of the Appointment (or at checkout, if you book less than 120 hours before the start), Coit places an authorization hold for the remaining Service Price and any Tip you selected, and captures the amount owed after the Appointment.
Cash Bookings: the Booking Fee, plus any Deposit, is charged to your card at Booking. If that charge fails, the Booking is not confirmed. You pay the rest of the Service Price directly to the Professional, in cash, at the Appointment. Coit does not collect, hold, or guarantee cash payments.

The timing of authorization holds and their release depends on your card issuer. Coit is not responsible for temporary holds shown on your statement.

6.5 Authorization to use your saved card. When you confirm a Booking, you agree that the Payment Processor may store the card you select, identified at checkout by its brand and last four digits, and you authorize Coit, acting for itself as to the Booking Fee and as the Professional's limited payment collection agent as to all other amounts, to place authorization holds on and charge that card without further action by you, for that Booking only, as follows: (a) the authorization holds described in Section 6.4; (b) when the Booking is Completed, the Service Price, the Booking Fee, and any Tip you selected; (c) if you are marked as a No-Show on a card Booking without a Deposit, the Booking Fee and any No-Show Fee shown at checkout; and (d) the retries described in Section 6.6. Each amount, and the event that triggers it, is shown at checkout before you confirm, and no charge under this authorization will exceed the amounts shown at checkout for that Booking. Coit sends you a notice or receipt for each charge. This authorization starts when you confirm the Booking and expires when the Booking reaches a final status and all amounts owed for it are paid or released. Coit will notify you of any change to this authorization under Section 21, and no change applies to a Booking already confirmed. You may remove a saved card for future Bookings in your settings at any time. Removing it does not cancel amounts owed for a Booking already confirmed, but you may cancel that Booking under Section 7.

6.6 Failed payments. If an authorization made at checkout, or a charge due at Booking, fails, the Booking is not confirmed. If the authorization made 120 hours before the Appointment fails, Coit retries it immediately, again 6 hours later, and again 24 hours later. If all three attempts fail, Coit notifies you and the Professional. You may resolve the failure at any time by updating your card in the app. The Professional may instead convert the Booking to a Cash Booking, in which case you pay the Service Price directly to the Professional at the Appointment. If the failure is not resolved, the Booking is cancelled automatically 24 hours before the start of the Appointment. In that case, any Deposit already paid is kept by the Professional and any Booking Fee already charged is not refunded.

6.7 Tips. Tips are optional and can be selected only at checkout; a Tip cannot be added after the Booking is confirmed. A Tip is authorized and charged together with the Service Price under Section 6.4 and is paid to the Professional, who receives it less the Payment Processor's processing fee on it. Coit does not keep any part of a Tip. If the Booking is cancelled by anyone or ends in a No-Show, the Tip is never charged, or, if it was charged, it is refunded to you in full.

6.8 Taxes. Prices do not include taxes unless stated. Where applicable law requires Coit to collect sales or similar taxes on the Booking Fee, or on a Service as a marketplace facilitator, Coit will show those taxes at checkout and collect them. Otherwise, each Professional is responsible for taxes on its Services.

6.9 Pricing errors. If a price is shown incorrectly because of a technical error, Coit may cancel the affected Booking before the Appointment and refund any amount charged.

7. Cancellations, No-Shows, and Refunds

This Section summarizes the rules. The Cancellation and Refund Policy governs the details and controls if there is any conflict on these topics.

7.1 If you cancel.

Card Booking without a Deposit. Nothing is charged. Any authorization hold is released, and the Booking Fee is not charged.
Booking with a Deposit (card or cash). The Booking Fee charged at Booking is not refunded. The Deposit is handled under the refund terms the Professional set and that were shown at checkout: (a) if the Professional made the Deposit non-refundable, it is kept by the Professional; (b) if the Deposit is refundable and you cancel within the refund window (a number of hours set by the Professional and counted from when the Deposit was paid, not from the Appointment), the full Deposit is refunded; and (c) if you cancel after the refund window, the Professional keeps the Late Cancellation Fee and the rest of the Deposit is refunded. The "Late Cancellation Fee" is a percentage of the Service Price set by the Professional and shown at checkout. It is taken only from the Deposit already paid, can never exceed the Deposit, and is never charged to your card separately. If the Professional set no Late Cancellation Fee, the full Deposit is kept after the refund window. Without a Deposit there is no Late Cancellation Fee.
Cash Booking without a Deposit. The Booking Fee charged at Booking is not refunded. Nothing else is owed.
Tips. Any Tip is released or refunded in full (Section 6.7).

7.2 If you do not show up. Only the Professional can mark a No-Show. If you are marked as a No-Show: (a) with a Deposit, the Deposit is kept by the Professional and there is no separate No-Show Fee; the Booking Fee already charged is not refunded and any remaining hold is released; (b) on a card Booking without a Deposit, Coit captures the Booking Fee and any No-Show Fee shown at checkout from the authorization hold and releases the rest; and (c) on a Cash Booking without a Deposit, the Booking Fee already charged is not refunded and nothing else is owed. Any Tip is released or refunded in full. If you believe you were marked as a No-Show in error, you may report it through the Platform or to support@coitbooking.com within 24 hours of the No-Show mark, and Coit will review it under the Dispute Resolution Policy. This window does not limit any right you have under applicable law or under your card issuer's rules.

7.3 If the Professional cancels. If the Professional cancels a Booking, you receive a full refund of all amounts you paid for that Booking, including the Booking Fee.

7.4 Refund timing. Refunds are issued to the original payment method. Your bank or card issuer may take 5 to 10 business days or longer to post a refund. Coit does not control that timing.

7.5 No refunds for Service quality. The Platform does not process refunds for the quality or result of a Service that was performed. If you are unhappy with a Service, that matter is between you and the Professional (Section 9). This does not limit any right you have under applicable law.

8. Automatic Completion and Your Reporting Window

8.1 Automatic completion. If the Professional does not mark the status of a Booking, the Platform marks it as Completed automatically two (2) hours after the scheduled end time of the Appointment, in the Professional's local time zone (for example, an Appointment scheduled from 3:00 to 3:30 PM is marked Completed at 5:30 PM), and captures the amounts owed under Section 6.

8.2 Your 24-hour reporting window. When a Booking is marked Completed automatically, Coit notifies you of the charge. If the Appointment did not take place, you may report it through the Platform within 24 hours of that notice. Coit will review the report, may ask you and the Professional for information, and will decide within five (5) business days. If Coit confirms that the Appointment did not take place, you receive a full refund of all amounts paid for that Booking, including the Booking Fee and any Tip. If Coit does not decide within five (5) business days, the payment is released to the Professional; if Coit later decides in your favor, Coit itself refunds you in full.

8.3 After the window. If you do not report within 24 hours, Coit will treat the Booking as Completed for purposes of paying the Professional. You may still contact support at any time, and nothing in this Section limits any right you have under applicable law or under your card issuer's rules.

9. Disputes With Professionals; Chargebacks

9.1 Disputes with Professionals. Disputes about a Service (its quality, result, timing, conduct, or any injury or damage) are between you and the Professional. Coit may, at its discretion, help you and the Professional communicate, review Booking records and in-app messages, and apply the Dispute Resolution Policy, but Coit is not obligated to resolve the dispute and is not liable for the Professional's acts or omissions.

9.2 Contact us first. Before disputing a charge with your bank or card issuer, we ask that you contact support@coitbooking.com so we can try to resolve the issue quickly. This request does not limit any right you have under law or your card issuer's rules.

9.3 Chargebacks. If you dispute a charge with your card issuer, Coit and the Professional may provide the Payment Processor and the card issuer with Booking records, status history, and relevant in-app messages to respond. If a chargeback is resolved in Coit's or the Professional's favor, the original charge stands.

9.4 Improper chargebacks. Disputing a charge for a Service you received, or for a fee that applied under these Terms, is a breach of these Terms. In that case, to the extent permitted by law, Coit may suspend or close your Account and may seek to recover the disputed amount and related fees.

10. Referral Program

10.1 Who can refer. A Client may invite a beauty or grooming professional to join the Platform as a Professional using the Client's referral link or code (the "Referral Program"). Clients may refer Professionals only; there is no Client-to-Client referral.

10.2 Referral Commissions. If a Professional you referred joins the Platform and completes eligible Bookings, Coit pays you a Referral Commission for each eligible Completed Booking, in the amount and on the conditions stated in the Referral Program terms shown in the app. Referral Commissions are paid by Coit out of Coit's own Booking Fee. They are never deducted from the Professional's earnings and are never added to the price a Client pays. No Referral Commission is earned on a Booking that is cancelled, marked as a No-Show, refunded, or reversed, on a Cash Booking, or on any Tip. If a Booking is refunded or charged back after the Referral Commission for it was credited, Coit absorbs that amount and the Referrer does not owe it back, except in cases of fraud or abuse under Section 10.5.

10.3 Payouts. Referral Commissions accrue in a referral balance that is separate from any other balance. To withdraw, your referral balance must reach the minimum withdrawal amount shown in the app, and you must complete identity and tax verification with the Payment Processor, which may require your Social Security Number or Employer Identification Number. Coit does not store those numbers. If you do not complete verification, your balance is held, not forfeited, except as stated in Section 10.5. Payout timing, including any initial holding period, is shown in the Referral Program terms.

10.4 Taxes. Referral Commissions may be taxable income to you. The Payment Processor may issue you an IRS Form 1099 where required. You are responsible for your own taxes.

10.5 Fraud and abuse. You may not refer yourself, create or use fake or duplicate accounts, arrange Bookings that are not genuine, offer payments or incentives to induce sign-ups, or otherwise manipulate the Referral Program. If Coit determines, acting reasonably, that you have done so, Coit may withhold, reverse, or cancel Referral Commissions related to the abuse and may suspend or close your Account. If your Account is suspended or closed for fraud or abuse of the Referral Program, any unpaid referral balance is forfeited. Before a balance is forfeited, Coit will notify you of the reason in writing, and you may appeal under Section 20.3. The forfeiture becomes final only if you do not appeal within the appeal period or if Coit upholds its decision on appeal. A suspension for reasons unrelated to the Referral Program does not forfeit Referral Commissions earned from genuine referrals.

10.6 No earnings promise; how you promote. Coit does not promise or guarantee any amount of Referral Commissions. Earnings depend entirely on whether referred Professionals join and complete Bookings. When you share your referral link, you must not make false or misleading statements about Coit or about how much anyone can earn, and if you post about Coit publicly, you must disclose that you may earn a commission from referrals.

10.7 Changes to the Referral Program. Coit may modify, suspend, or end the Referral Program, including Referral Commission amounts and conditions, at any time by giving at least 30 days' notice in the app or by email. Changes apply only to Bookings Completed after the change takes effect. Referral Commissions already earned before the effective date will be paid under the rules in effect when they were earned, subject to Section 10.5.

11. Communications and In-App Chat

11.1 In-app chat. The Platform includes a chat feature for you and a Professional to communicate about Bookings by text message. The chat does not support photos, files, or other media. In-app messages are not end-to-end encrypted. Coit may access, review, and use messages to provide support, investigate reports, resolve disputes and chargebacks, prevent fraud, enforce the Coit Policies, and comply with law, as described in the Privacy Policy.

11.2 Retention. Coit keeps chat messages while your Account is active and, after that, only while they are needed for the other participant's record of the Booking, for disputes and chargebacks, or for legal obligations, as described in the Privacy Policy.

11.3 Service messages. By creating an Account, you agree to receive transactional messages about your Account and Bookings (for example, confirmations, reminders, charge notices, and security alerts) by in-app notification, push notification, or email. These are part of the Platform and are not marketing.

11.4 Marketing messages. Coit will send you marketing messages only as permitted by law and, for text messages (SMS), only with your prior express written consent, given separately from these Terms. You can withdraw consent at any time by following the instructions in the message or in your settings. Consent to marketing is never a condition of using the Platform.

11.5 Text messages (SMS). If you give your consent, Coit sends text messages to the mobile number on your Account about your Account and your Bookings, such as Booking confirmations, reminders, cancellation and charge notices, and security alerts. Message frequency depends on your activity on the Platform. Message and data rates may apply; Coit does not charge for these messages. Reply STOP to any Coit text message to stop all of them, START to begin receiving them again, and HELP for help, or write to support@coitbooking.com. You can also turn text messages off in your notification settings. Consent to text messages is given separately, is not a condition of creating an Account, making a Booking, or any purchase, and you can withdraw it at any time; withdrawing it does not close your Account, and you will continue to receive the service messages in Section 11.3 by in-app notification, push notification, or email. Mobile carriers are not liable for delayed or undelivered messages. Coit handles your mobile number as described in the Privacy Policy and does not sell or share it, or your consent, with any third party for that party's own marketing.

12. User Content and Photos

12.1 Your responsibility. You are responsible for your User Content and represent that you have the rights needed to submit it and that it does not violate the law or the Coit Policies.

12.2 License to Coit. You keep ownership of your User Content. You grant Coit a non-exclusive, worldwide, royalty-free, sublicensable (to Coit's service providers) license to host, store, reproduce, display, and transmit your User Content solely to operate, provide, secure, and improve the Platform. Coit will not use photos of you in Coit's advertising without your separate consent.

12.3 Photos that show you. A Professional may post before-and-after or portfolio photos that show you only with your consent. You may withdraw that consent at any time by asking the Professional or by contacting support@coitbooking.com, and Coit will remove the photo from the Platform within a reasonable time.

12.4 Moderation. Coit may remove or restrict any User Content that Coit reasonably believes violates the Coit Policies or the law, but has no obligation to monitor User Content.

13. Prohibited Conduct

You agree to follow the Community Guidelines and not to: (a) use the Platform for any unlawful, fraudulent, or harmful purpose; (b) harass, threaten, discriminate against, or abuse any User; (c) request or engage in any sexual or illegal service; (d) provide false information or impersonate anyone; (e) interfere with, scrape, reverse engineer, or overload the Platform, or bypass any security or access control; (f) use the Platform to collect other Users' personal information for purposes unrelated to a Booking; (g) post content that infringes others' rights; or (h) manipulate Bookings, payments, or the Referral Program.

14. Intellectual Property

The Platform, including its software, design, text, graphics, logos, and the "Coit Booking" name, is owned by Coit or its licensors and is protected by intellectual property laws. Subject to these Terms, Coit grants you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose. The mobile application is also licensed under the End User License Agreement. All rights not expressly granted are reserved. If you send Coit feedback or suggestions, Coit may use them without restriction or compensation to you.

Copyright complaints. Coit respects intellectual property rights and responds to notices of alleged copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe content on the Platform infringes your copyright, send a written notice to Coit's designated agent at legal@coitbooking.com, or by mail to Copyright Agent, Coit Booking LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing content and where it appears on the Platform; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. A User whose content was removed may send a counter-notice as allowed by 17 U.S.C. § 512(g). In appropriate circumstances, Coit will close the Accounts of Users who repeatedly infringe.

15. Third-Party Services and App Stores

The Platform relies on third-party services, including the Payment Processor, hosting providers, and the Apple App Store and Google Play. Your use of those services may be subject to their own terms and privacy policies. Coit is not responsible for third-party services or for third-party websites linked from the Platform. Apple Inc. and Google LLC are not parties to these Terms and have no responsibility for the Platform, except as stated in the End User License Agreement.

16. Privacy

The Privacy Policy explains how Coit collects, uses, shares, and protects personal information, including location data, which Coit collects at a precise level only with your permission (you may choose to share only your city or ZIP code instead). By using the Platform, you acknowledge the practices described in the Privacy Policy.

17. Disclaimers

17.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, COIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COIT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

17.2 COIT MAKES NO WARRANTY ABOUT ANY PROFESSIONAL OR SERVICE, INCLUDING ANY PROFESSIONAL'S LICENSING, QUALIFICATIONS, SKILL, CONDUCT, SAFETY, HYGIENE, OR INSURANCE, OR THE QUALITY, RESULT, OR SAFETY OF ANY SERVICE. ANY WARRANTY RELATING TO A SERVICE IS GIVEN, IF AT ALL, BY THE PROFESSIONAL.

17.3 Nothing in these Terms waives or limits any right you have that applicable law does not allow to be waived or limited by contract, including your rights under the Texas Deceptive Trade Practices-Consumer Protection Act. Section 18.5 states how Sections 17 through 19 apply to residents of New Jersey.

18. Limitation of Liability

18.1 TO THE FULLEST EXTENT PERMITTED BY LAW, COIT AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE PLATFORM, ANY BOOKING, OR ANY SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

18.2 TO THE FULLEST EXTENT PERMITTED BY LAW, COIT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM IS LIMITED TO THE GREATER OF (A) THE TOTAL BOOKING FEES YOU PAID TO COIT IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100.

18.3 Acts of Professionals. Coit is not liable for the acts or omissions of any Professional or other User, including any injury, illness, property damage, or loss arising from a Service. Your claims for those matters are against the Professional.

18.4 What is not limited. Sections 18.1 and 18.2 do not limit Coit's liability for its own gross negligence, willful misconduct, or fraud, for death or bodily injury caused by Coit's own negligence where the law does not allow that liability to be limited, or for any liability that cannot be limited or excluded under applicable law. These limitations are part of the basis of the bargain between you and Coit and reflect that the Booking Fee is the only amount Coit charges you.

18.5 New Jersey residents. If you reside in New Jersey: (a) Section 18.1 does not bar recovery of punitive damages or attorneys' fees where New Jersey law allows them; (b) Section 18.2 does not limit Coit's liability for its own negligence that causes you bodily injury or damage to your property; (c) Section 17.1 does not disclaim any implied warranty that New Jersey law does not allow to be disclaimed; and (d) Section 19 does not require you to indemnify Coit for claims arising from Coit's own negligence or misconduct. All other provisions of Sections 17 through 19 apply to New Jersey residents as written.

19. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Coit and its members, managers, employees, contractors, and agents from third-party claims, losses, and reasonable costs (including reasonable attorneys' fees) arising from: (a) your breach of these Terms or the Coit Policies; (b) your User Content; (c) your violation of any law or of a third party's rights; or (d) your intentional misconduct or negligence at an Appointment. This Section does not require you to indemnify Coit for Coit's own negligence or misconduct.

20. Suspension, Termination, and Appeals

20.1 By you. You may stop using the Platform and delete your Account at any time (Section 4.4).

20.2 By Coit. Coit may suspend, restrict, or close your Account, or cancel pending Bookings, if Coit reasonably believes that you have breached these Terms or the Coit Policies, engaged in fraud or abuse, created a risk to the safety of any person, or exposed Coit to legal liability, or if required by law or by the Payment Processor. Where practicable and lawful, Coit will notify you of the reason.

20.3 Appeals. If your Account is suspended or closed, you may appeal within 30 days by writing to support@coitbooking.com with the subject line "Account Appeal" and any information you want Coit to consider. Coit will review the appeal and respond within 30 days. Coit's decision on the appeal is final for purposes of the Platform, but it does not limit your rights under Section 22.

20.4 Effect. On termination, your right to use the Platform ends. Amounts owed before termination remain payable. Sections 6.5 (as to amounts already owed), 9, 10.5, and 12 through 25 survive termination.

21. Changes to These Terms

21.1 Material changes. Coit will give you at least 30 days' notice, in the app or by email, before a material change to these Terms takes effect. Non-material changes (for example, clarifications or changes required by law) may take effect when posted.

21.2 Acceptance. If you continue to use the Platform after a change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Platform and may delete your Account.

21.3 Existing Bookings and disputes. A change does not apply to Bookings confirmed before the change takes effect, unless required by law. A change to Section 22 does not apply to any dispute of which Coit had actual notice before the change takes effect; that dispute remains governed by the version of Section 22 in effect when it arose.

22. Dispute Resolution and Binding Arbitration (United States)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. This Section applies to Users in the United States only.

22.1 Agreement to arbitrate. Except as stated in Section 22.2, you and Coit agree that any dispute, claim, or controversy between you and Coit arising out of or relating to these Terms, the Coit Policies, the Platform, or any Booking, whether based in contract, tort, statute, fraud, or any other legal theory, and whether it arose before or after you accepted these Terms (a "Dispute"), will be resolved by binding individual arbitration. Disputes between you and a Professional to which Coit is not a party are not covered by this Section.

22.2 Exceptions. Either party may: (a) bring an individual claim in small claims court, if it qualifies and stays there; (b) seek an injunction in court to stop infringement or misuse of intellectual property; and (c) report matters to a government agency. If a claim for public injunctive relief cannot be waived or arbitrated under applicable law, that claim will be decided by a court after all arbitrable claims are resolved in arbitration, and the court proceeding will be stayed until then.

22.3 Informal resolution first. Before starting arbitration, the party with the Dispute must send the other a written notice (a "Notice of Dispute") that includes: the name, contact information, and Account email of the person with the Dispute; a description of the Dispute; and the specific relief requested. The Notice of Dispute must be personally signed by the person making the claim (and by their lawyer, if any), and must relate to that one person only. Notices to Coit go to legal@coitbooking.com and to Coit Booking LLC, 30 N Gould St, Ste N, Sheridan, WY 82801. For 60 days after the Notice of Dispute is received, the parties will try in good faith to resolve the Dispute, including, if either party asks, through an individual telephone or video conference in which the person making the claim participates. Applicable statutes of limitations and filing-fee deadlines are tolled during this 60-day period. Compliance with this Section 22.3 is a condition to starting arbitration, and a court may enforce it.

22.4 Arbitration rules and provider. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and, where applicable, its Mass Arbitration Supplementary Rules, as in effect when the arbitration starts, except as modified by this Section. The AAA rules are available at www.adr.org. If the AAA is unavailable or refuses to administer the arbitration, the parties will agree on another established provider, or a court will appoint one. The arbitration will be conducted by a single arbitrator. Unless the parties agree otherwise, any hearing will take place by video conference or, at your choice, in the county where you reside. Claims of US$25,000 or less may be decided on written submissions, unless either party requests a hearing or the arbitrator decides one is needed.

22.5 Fees. Payment of AAA filing, administrative, and arbitrator fees will be governed by the AAA's rules and fee schedules for consumer disputes, under which Coit pays most of those fees. Coit will not seek its attorneys' fees or costs from you in arbitration unless the arbitrator finds your claim was frivolous or brought for an improper purpose, or applicable law allows it. If applicable law gives you the right to recover attorneys' fees, the arbitrator may award them as that law allows.

22.6 Arbitrator's authority. The arbitrator may award any individual relief that a court could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party's individual claim. The arbitrator's decision is final and binding, except for any review allowed by the Federal Arbitration Act, and judgment on the award may be entered in any court with jurisdiction. The arbitrator's decision has no preclusive effect in any other proceeding involving other Users.

22.7 Delegation. The arbitrator has exclusive authority to decide all issues about the interpretation, applicability, enforceability, or formation of this Section 22, except that a court decides: (a) whether Section 22.8 (class action waiver) or Section 22.9 (mass filings) is valid, enforceable, or has been breached; (b) whether you validly opted out under Section 22.11; and (c) whether Section 22.3 was satisfied.

22.8 CLASS ACTION AND JURY TRIAL WAIVER. YOU AND COIT EACH AGREE THAT ANY DISPUTE WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, IN ARBITRATION OR IN COURT. YOU AND COIT EACH WAIVE THE RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding, except as permitted under Section 22.9.

22.9 Mass filings. If 25 or more Notices of Dispute or demands for arbitration raising similar claims are submitted by or with the assistance of the same or coordinated counsel or organizations, the AAA's Mass Arbitration Supplementary Rules and fee schedules will apply. Each claimant keeps the right to an individual arbitration with notice and an opportunity to be heard on that claimant's own claim, and no claimant will be bound by the outcome of any other claimant's arbitration. The parties will cooperate in good faith with the AAA to administer the claims efficiently, which may include the AAA's appointment of a process arbitrator to decide common administrative issues under those rules. Statutes of limitations are tolled for each claimant from submission of that claimant's Notice of Dispute until the claim may be filed.

22.10 Severability of this Section. If any part of this Section 22 is found unenforceable, the rest remains in effect, except that: (a) if Section 22.8 is found unenforceable as to any claim or remedy, then that claim or remedy (and only that one) will be decided in court, after all individual claims are resolved in arbitration, and the court proceeding will be stayed until then; and (b) under no circumstances will class arbitration be permitted.

22.11 30-day right to opt out. You may opt out of this agreement to arbitrate by sending an email to legal@coitbooking.com within 30 days after you first accept these Terms, with the subject line "Arbitration Opt-Out" and stating your full name, your Account email, and that you opt out of arbitration. Opting out does not affect any other part of these Terms. If you opt out, Disputes will be resolved in court under Section 23.

22.12 Federal Arbitration Act. This Section 22 involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

22.13 Survival. This Section 22 survives termination of these Terms and deletion of your Account.

23. Governing Law and Venue

23.1 Governing law. These Terms and any Dispute are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules, and, as to Section 22, by the Federal Arbitration Act. This choice of law does not deprive you of the protection of any law of your state of residence that cannot be waived or changed by contract, including consumer protection laws.

23.2 Venue. For any Dispute not subject to arbitration (including if you opted out), you and Coit agree to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, except that you may bring the claim in the state or federal courts for the county where you reside where applicable law gives you that right, and either party may use small claims court in your county of residence.

24. Users in the Dominican Republic

24.1 Scope. This Section applies to Users located in the Dominican Republic ("DR Users"). If this Section conflicts with any other Section of these Terms, this Section controls for DR Users. The Spanish-language version of these Terms prepared for the Dominican Republic is the governing version for DR Users.

24.2 Booking only, free of charge. For DR Users, the Platform currently offers scheduling features only. Coit does not charge DR Users any fee, does not process any payment between DR Users, and does not offer paid Referral Commissions in the Dominican Republic. Sections 6 (except 6.9), 7.1 through 7.4, 8, 9.2 through 9.4, and 10 do not apply to DR Users. Any payment for a service is arranged directly between the DR Users involved, and Coit is not a party to it. In the Dominican Republic, Professionals may offer any lawful, bookable service that is not prohibited by the Community Guidelines.

24.3 Future paid features. If Coit introduces subscriptions, payments, or other paid features in the Dominican Republic, Coit will publish updated terms and give DR Users prior notice, as required by Dominican law, before any charge applies. No DR User will be charged without first accepting those terms.

24.4 Consumer rights. Nothing in these Terms limits the rights of DR Users under Dominican Law No. 358-05 on the Protection of the Rights of Consumers or Users, or any other mandatory Dominican law. Any provision of these Terms that would be considered abusive or unenforceable under Dominican law does not apply to DR Users.

24.5 Disputes and governing law. Sections 22 and 23 do not apply to DR Users. Disputes between a DR User and Coit are governed by the laws of the Dominican Republic. A DR User may submit a complaint to the National Institute for the Protection of Consumer Rights (Pro Consumidor), including to its conciliation and consumer arbitration procedures under Law No. 358-05, or may bring the dispute before the courts of the Dominican Republic that are competent under Dominican law. Coit will not require a DR User to arbitrate.

24.6 Personal data. Personal data of DR Users is processed in accordance with Law No. 172-13 on the Comprehensive Protection of Personal Data and the Privacy Policy, including its section on transfer of data to servers located in the United States, which requires the DR User's consent.

25. General Provisions

25.1 Entire agreement. These Terms and the Coit Policies are the entire agreement between you and Coit about the Platform and replace any prior agreements on that subject. If these Terms conflict with a Coit Policy, these Terms control, except as stated in Section 7 for the Cancellation and Refund Policy.

25.2 Severability. If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms remain in effect, subject to Section 22.10.

25.3 Assignment. You may not assign or transfer these Terms without Coit's written consent. Coit may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, with notice to you.

25.4 No waiver. Coit's failure to enforce any provision is not a waiver of its right to do so later.

25.5 Force majeure. Coit is not liable for any delay or failure caused by events beyond its reasonable control, including outages of the Payment Processor, hosting providers, or app stores, natural disasters, and government actions.

25.6 Electronic communications and signatures. You consent to receive agreements, notices, and other communications from Coit electronically, and agree that your electronic acceptance of these Terms has the same effect as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act and applicable state law.

25.7 Notices. Coit may send you notices by email to the address on your Account or through the app. Legal notices to Coit must be sent to legal@coitbooking.com and to the mailing address in Section 26.

25.8 Language. For Users in the United States, these Terms are provided in English, and the English version governs, even if the app is displayed in another language. Any translation Coit may provide is for convenience only and does not control. If you have a question about these Terms, contact support@coitbooking.com before accepting them. For DR Users, Section 24.1 applies.

25.9 No third-party beneficiaries. Except as stated in Sections 6.2 and 19, these Terms do not create rights for any third party.

25.10 Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Coit.

26. Contact

Coit Booking LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Support: support@coitbooking.com (Coit aims to respond within 3 to 5 business days)
Legal notices and arbitration opt-outs: legal@coitbooking.com