Coit Booking Privacy Policy

Effective Date: November 10, 2026
Last Updated: November 10, 2026

This Privacy Policy explains how Coit Booking LLC, a Wyoming limited liability company ("Coit," "we," "us," or "our"), collects, uses, shares, keeps, and protects personal information when you use the Coit Booking mobile application, any Coit website, and related services (the "Platform"). It applies to Clients and Professionals. Capitalized terms not defined here have the meanings given in the Terms of Service and the Professional Agreement.

Coit is the controller of the personal information described in this Privacy Policy, except for information that the Payment Processor collects directly for its own purposes (Section 6).

1. Key Points

1. We do not sell your personal information, and we do not share it for targeted advertising. The Platform has no advertising pixels or advertising trackers.

2. Professionals see only a Client's name. A Client's phone number and email are never shown to a Professional. Communication happens through the in-app chat linked to a Booking.

3. We do not sell or share your mobile phone number. If you consent to text messages, Coit does not sell, rent, or share your mobile phone number or your consent with any third party, affiliate, or other company for that party's own marketing purposes.

4. A Professional's street address is never shown. Clients see only the Professional's city and ZIP code.

5. A Client's precise GPS coordinates are not stored. They are used at the moment of a search and then discarded. Only city, state, ZIP code, and country are kept.

6. Coit does not store full card numbers, Social Security Numbers, or Employer Identification Numbers. The Payment Processor collects and holds them.

7. Deleting your Account removes your profile from the Platform right away. Some records are kept only while needed for disputes, taxes, and legal obligations. Section 8 lists exactly what is deleted, what is kept, and why.

8. The Platform is only for adults 18 and older.

2. Information We Collect

We collect only what we need to run the Platform. The table lists each category, who it applies to, and where it comes from.

Information we do not collect. Coit does not ask for health information, does not collect information about minors (a Client booking for a minor must not enter the minor's information, as stated in the Terms of Service), does not use biometric identifiers, and does not collect precise location from Clients for storage. If you choose to share health information in a chat message (for example, an allergy), it is processed only as described in Section 7.3 and the Consumer Health Data Privacy Notice.

3. How We Use Information

We use personal information only for these purposes:

1. To provide the Platform: create and secure Accounts, show Professional profiles, find Professionals near a Client, schedule and manage Bookings, and run the in-app chat.

2. To process payments: collect payments as described in the Terms of Service, pay Professionals and Referrers, handle refunds, and calculate the Booking Fee and Referral Commissions.

3. To send service messages: Booking confirmations, reminders, charge notices, automatic completion notices, and security alerts, by push notification, in-app notification, email, or, if you have given your consent, text message (SMS).

4. To handle support, reports, and disputes: review Booking records and chat messages when a User reports a problem, responds to a chargeback, or appeals a decision.

5. To keep the Platform safe: detect and prevent fraud, abuse of the Referral Program, and violations of the Community Guidelines, and enforce the Coit Policies.

6. To fix and improve the Platform: diagnose crashes and errors and maintain the reliability of the app.

7. To comply with law: meet tax, accounting, and legal obligations, verify age categories where the law requires it, and respond to valid legal requests.

8. Marketing, only with permission: Coit will send marketing messages only as the law permits. Coit will send marketing text messages only with your prior express written consent, which is never a condition of using the Platform.

Coit does not use personal information for targeted advertising, does not sell it, and does not use it to make decisions with legal or similarly significant effects based solely on automated processing. Coit's websites use only strictly necessary cookies, as described in the Cookie Policy.

4. How We Share Information

4.1 Between Clients and Professionals. When a Client books, the Professional sees the Client's name and the Booking details. The Client's phone number and email are not shared with the Professional. Clients see a Professional's public profile, which shows the city and ZIP code but never the street address. Messages sent in the chat are visible to the other participant in that chat.

4.2 Service providers. We share information with companies that process it on our behalf, only as needed to provide their service to us, and under contracts that restrict their use of it:

Coit will update this table before adding a provider that receives personal information for a new purpose.

4.3 The Payment Processor as an independent party. Stripe also processes some information for its own purposes, such as complying with financial regulations and preventing fraud, under its own privacy policy, available at stripe.com/privacy.

4.4 Legal reasons. We may disclose information if we believe in good faith that it is required by law, subpoena, or court order; to respond to a chargeback or a claim; or to protect the rights, property, or safety of Coit, Users, or others.

4.5 Business transfers. If Coit is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to this Privacy Policy. We will notify you before your information becomes subject to a different privacy policy.

4.6 With your direction. We share information when you ask us to or give your consent.

We do not share personal information with data brokers or advertising networks.

5. Location Information

5.1 Clients. With your permission, the app reads your device's GPS location to find Professionals near you. Those coordinates are used only at the moment of the search and are not stored. Coit stores only your city, state, ZIP code, and country. You can deny location permission in your device settings and enter a city or ZIP code instead.

5.2 Professionals. Coit stores the latitude and longitude of a Professional's business location so Clients can find it by distance. By setting your business location during onboarding, you consent to this use. These coordinates are used to calculate distance and are never displayed. Clients see only your city and ZIP code. Your street address is never shown to anyone on the Platform.

6. Payments, Identity, and Tax Information

6.1 Card information. When you add a payment card, the card details go directly to the Payment Processor. Coit receives only a reference to the card, its brand, and its last four digits, and does not store the full card number or security code.

6.2 Identity and tax numbers. Before a Professional can receive payouts, and before any User can withdraw Referral Commissions, the Payment Processor verifies identity and collects tax information, which may include a Social Security Number, an Employer Identification Number, a government ID document, and date of birth. This information is collected and held by the Payment Processor. Coit does not receive or store these numbers or documents. Coit receives only the result of the verification and the information needed to show the status of your payouts.

6.3 Tax forms. The Payment Processor issues IRS Forms 1099 where required, using the information it holds.

7. Chat, Photos, and Other Content

7.1 In-app chat. The chat supports text messages only. Messages are stored on Coit's servers so both participants can see them. They are not end-to-end encrypted. Coit staff may access chat content only to provide support, investigate a report, resolve a dispute or chargeback, prevent fraud, enforce the Coit Policies, or comply with law. Coit does not read chats for marketing or any other purpose.

7.2 Photos. Profile and portfolio photos that a Professional uploads are visible to Users. A Professional may post a photo that shows a Client only with that Client's consent, and the Client may ask for its removal at any time by contacting support@coitbooking.com.

7.3 Health information you choose to share. Coit does not ask for health information. If you choose to tell a Professional about an allergy, sensitivity, skin condition, or similar matter in the chat, that information is used only to deliver it to the Professional you booked and to handle a report or dispute about that Booking, and is never used for advertising and never sold. You may ask Coit to delete it at any time, without deleting your Account. The Consumer Health Data Privacy Notice explains these practices and your rights in full. Please share only what the Professional needs to perform the Service safely.

8. Data Retention and Account Deletion

8.1 How to delete your Account. You can request deletion in two ways: (a) in the app, from your account settings; or (b) on the web at coitbooking.com/delete-account, which does not require you to sign in. For web requests, Coit verifies the request by sending a confirmation to the email address on the Account, so that no one else can delete your Account. Coit confirms the deletion by email.

8.2 What happens immediately. When a deletion request is confirmed: your Account is deactivated and you can no longer sign in; your profile is removed from search and no longer visible to other Users; your push notification token is deleted; and all marketing messages stop. In past chat conversations, the other participant will see you as "Deleted user."

8.3 Open matters. If you have a Booking that has not reached a final status, an unpaid amount, a balance waiting for payout, an open report, dispute, chargeback, or investigation, your Account is deactivated right away, but the records needed for that matter are kept until it is resolved. Professionals and Referrers should withdraw any available balance before deleting their Account; a balance that cannot be paid out is handled under the Professional Agreement and the Terms of Service.

8.4 What is deleted and what is kept. Coit keeps personal information only for as long as it is needed for the purposes described below. When no purpose remains, the information is permanently deleted or irreversibly de-identified so it can no longer be linked to you.

Always deleted:

1. Age category signals received from an app store are deleted as soon as the age verification is complete.

2. When you request deletion of your Account, Coit deletes all information that is not needed for one of the purposes in the table below. This includes your phone number, profile and portfolio photos, bio, services, prices, availability, settings, a Professional's business coordinates, a Client's city, state, ZIP code, and country, and your push notification token.

Kept after Account deletion, only for these purposes:

8.5 Legal holds. Coit may keep specific information beyond the purposes above only when a law requires it, or when the information is needed for an active legal claim, investigation, or government request, and only until that matter ends.

8.6 Information held by the Payment Processor. Stripe keeps payment, identity, and tax information under its own legal obligations and privacy policy. Deleting your Coit Account does not delete information that Stripe is required to keep. You can contact Stripe directly about that information.

8.7 Retention while your Account is active. While your Account is active, Coit keeps your information for as long as needed to provide the Platform and for the purposes in Section 8.4.

9. Your Privacy Rights (United States)

Coit gives every User in the United States the following rights, regardless of the state where you live:

1. Access: confirm whether we process your personal information and get a copy of it.

2. Correction: correct inaccurate information. Most profile information can be edited directly in the app.

3. Deletion: delete your information, as described in Section 8.

4. Portability: receive the information you provided to us in a commonly used, machine-readable format.

5. Opt-out: Coit does not sell personal information, does not use it for targeted advertising, and does not use it for profiling that produces legal or similarly significant effects. If that ever changes, you will have the right to opt out before it starts.

6. Withdraw consent: withdraw any consent you gave, such as location permission or consent to marketing messages, at any time.

9.1 How to make a request. Email privacy@coitbooking.com from the email address on your Account, or use the deletion options in Section 8.1. We will verify your request by confirming it through that email address. An authorized agent may submit a request for you with your signed permission, and we may ask you to confirm your identity directly.

9.2 Response time. We respond within 45 days. If we need more time, we will tell you why and may extend the period once by up to 45 more days, as permitted by law.

9.3 Appeals. If we deny your request, you may appeal by replying to our decision or emailing privacy@coitbooking.com with the subject line "Privacy Appeal." We will respond to your appeal in writing within 60 days and explain the reasons for our decision. If you are not satisfied, you may contact the attorney general of your state.

9.4 No discrimination. We will not deny you service, charge you a different price, or provide a different quality of service because you exercised a privacy right.

9.5 Push notifications and location. You can turn off push notifications and location permission in your device settings at any time. Booking-related emails cannot be turned off while you have an active Account because they are necessary to provide the Platform.

10. State-Specific Notices

10.1 California. Coit does not disclose personal information to third parties for their own direct marketing purposes. The categories of information we collect, their sources, the purposes for which we use them, and the categories of recipients are described in Sections 2 through 4. Do Not Track: the Platform does not track Users across third-party websites or apps, so it does not respond differently to Do Not Track signals; because Coit does not sell or share personal information for targeted advertising, a Global Privacy Control signal has no additional effect, but Coit treats it as a valid opt-out request.

10.2 Texas. Coit does not sell personal information, including sensitive personal information. Where Texas law requires apps to verify a User's age category through the app store, Coit uses the age information it receives from the app store only to verify the age category and to comply with the law, and deletes it as soon as the verification is complete.

10.3 Consumer health data (Washington, Nevada, and other states). Coit's practices for health information that a User chooses to write in the chat are described in the separate Consumer Health Data Privacy Notice, available at coitbooking.com/consumer-health-data and linked from the Coit website homepage. That Notice governs consumer health data and controls over this Privacy Policy on that subject.

11. Children and Age Requirements

The Platform is only for people 18 and older. It is not directed to children, and Coit does not knowingly collect personal information from anyone under 18, including children under 13. A Client who books a Service for a minor must not enter the minor's personal information or photos into the Platform. If we learn that we collected personal information from someone under 18, we will delete it and close the Account. If you believe a minor has provided us information, contact privacy@coitbooking.com.

12. Security

Coit uses reasonable administrative, technical, and physical safeguards appropriate to the information it holds, including encryption of data in transit, encryption at rest provided by our hosting providers, database access rules that limit each User to their own records, two-factor authentication and least-privilege access for Coit's own administrative accounts, and handling of payment and identity data only by the Payment Processor. No system is completely secure. If a security breach affects your personal information, Coit will notify you and the authorities as required by applicable law.

13. Users in the Dominican Republic

This Section applies to Users located in the Dominican Republic ("DR Users") and controls over any other Section for them. The Spanish-language version of this Privacy Policy prepared for the Dominican Republic is the governing version for DR Users.

13.1 Applicable law and basis. Coit processes the personal data of DR Users in accordance with Law No. 172-13 on the Comprehensive Protection of Personal Data. Coit processes that data on the basis of the DR User's prior, free, express, and informed consent, given when the DR User creates an Account, and only for the purposes described in Section 3.

13.2 What Coit collects in the Dominican Republic today. The Platform currently offers only scheduling features in the Dominican Republic and processes no payments there. Coit therefore collects from DR Users only the account, profile, location, booking, chat, support, and device information described in Section 2. Coit does not collect payment information, identity documents, or the cédula de identidad y electoral from DR Users.

13.3 Transfer of data to the United States. Coit's servers and service providers are located in the United States. Under Law No. 172-13, the international transfer of personal data requires the consent of the data subject. Before creating an Account, each DR User is asked to give that consent through a separate checkbox that is not pre-selected and is not combined with acceptance of the Terms of Service. The checkbox reads:

"Autorizo a Coit Booking LLC a transferir y almacenar mis datos personales en servidores ubicados en los Estados Unidos de América, operados por Coit y por los proveedores indicados en la Política de Privacidad, con el único fin de prestarme el servicio de la aplicación, conforme a la Ley No. 172-13. Entiendo que puedo retirar este consentimiento en cualquier momento, lo que implicará el cierre de mi cuenta."

A DR User who does not give this consent cannot create an Account, because the Platform cannot operate without storing data on those servers. Withdrawing consent leads to the deletion of the Account under Section 8.

13.4 Rights of DR Users. DR Users have the rights of access, rectification, cancellation (deletion), and opposition provided by Law No. 172-13, and may withdraw consent at any time. Requests may be sent to privacy@coitbooking.com and will be answered within the periods set by that law, free of charge. DR Users may also bring a habeas data action before the competent Dominican courts.

13.5 Cédula de identidad y electoral (future). Coit will request the cédula only if and when payment features are activated in the Dominican Republic. Before collecting it, Coit will update this Privacy Policy and obtain the DR User's specific consent. The cédula will be: (a) used only to verify the identity of Professionals who receive payments, to prevent fraud, and to meet legal and tax obligations; (b) shared only with the payment service provider that processes those payments and with competent authorities when the law requires it, never for marketing; and (c) kept only while the Account is active and, after it closes, for the period that Dominican tax and legal obligations require, after which it will be deleted. The exact retention period and the payment provider will be stated in the updated Privacy Policy before any cédula is collected.

14. Changes to This Privacy Policy

Coit will give at least 30 days' notice, in the app or by email, before a material change to this Privacy Policy takes effect. Coit will not use personal information already collected for a new purpose that is materially different from the purposes described when it was collected without first obtaining your consent. The "Last Updated" date at the top shows when this Privacy Policy last changed.

15. Contact

Coit Booking LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Privacy requests and questions: privacy@coitbooking.com
Account deletion: in the app, or at coitbooking.com/delete-account
General support: support@coitbooking.com

16. Text Messages (SMS)

16.1 The program. If you give your consent, Coit sends text messages to the mobile number on your Account about your Account and your Bookings: Booking confirmations, reminders, cancellation and charge notices, automatic completion notices, and security alerts. Message frequency depends on your activity on the Platform. Coit does not send marketing text messages under this program.

16.2 How you give consent. You give consent by entering your mobile phone number and checking the consent box when you create your Account or in your notification settings. Consent is given separately and is never a condition of creating an Account, booking a service, or any purchase.

16.3 What we collect for the program. Your mobile phone number, your consent and the date you gave it, the messages Coit sends you, your replies, and the delivery status reported by the mobile carrier.

16.4 How we use it. Coit uses your mobile phone number for this program only to send the messages described in Section 16.1, to handle your replies, and to keep the record of consent that the law requires.

16.5 Sharing. Coit does not sell, rent, or share your mobile phone number or your consent to receive text messages with any third party, affiliate, or other company for that party's own marketing purposes. The only parties that receive your mobile phone number for this program are the messaging provider listed in Section 4.2, which sends the messages on Coit's behalf under a contract that forbids any other use, and the mobile carriers that deliver them.

16.6 How to stop. Reply STOP to any Coit text message to stop all of them, START to begin receiving them again, and HELP for help, or write to support@coitbooking.com. You can also turn text messages off in your notification settings. Stopping text messages does not close your Account, and you will continue to receive service messages by push notification, in-app notification, or email.

16.7 Costs. Message and data rates may apply. Coit does not charge for text messages.

16.8 Carriers. Mobile carriers are not liable for delayed or undelivered messages.

16.9 Retention. Coit keeps your consent, the date you gave it, and the record of messages sent while your Account is active, and after that only as long as needed to prove consent and meet legal obligations, as described in Section 8.